Instruction Method:	Workshop
Delivery Method:	Classroom
Duration-Hours:	32
-Course Fee -Non-U.Va. Fee -No Show Fee -Late Cancellation Fee	$250.00 $250.00 $250.00 $250.00
Audience:	UVa employees including staff (faculty, wage, temp) and faculty
Course Description:	Join us for this four-day leadership development experience designed to assist employees serving in administrative support or service roles. Participants will engage in a series of topic-specific learning sessions led by a team of experienced organizational development professionals. Sessions are designed to incorporate a high degree of experiential learning through exercises that expand understanding, skill, and professional competencies. Content is geared toward the practical, real world issues facing employees in higher education, and specifically those working for UVa. Who Should Attend: The program is open to any full-time UVa employee serving as an administrative assistant or in a support or service role with a minimum of 12 months service time. And to non-UVa employees on a space available basis. Requirements for Attendance: Nomination is not required to attend this program, however all participants must obtain permission from their supervisor to attend. Attendance at all sessions is mandatory in order to graduate from the program and enter into the UVa Exceptional Assistants Network. See below for programs and resources offered to network members. The Exceptional Assistants Network consists of more than 200 UVa employees who have graduated from the EAN Core Program who attend various programs that continue their ongoing professional development and which foster community and connection with one another.
Objectives:	Course Objectives: * Sessions will focus on a variety of core competencies that address topics relevant to today's administrative support professional in areas such as: * Understanding personality differences to foster enhanced working relationships * Dealing with difficult people including customers and co-workers * Interpersonal communication and the art of persuasion * Improving leadership style and professional growth * Effective use of time through improved organization skills * Balancing work as a means of reducing stress * Problem solving in a complex and fast paced environment * Cooperation and team methodology
Sponsor Organization:	LDC

Scheduled Activities:

Event Title	Date	Time	Instructor/Location
45775	Session 3 11/24/2009 Session 4 12/8/2009	Session 3 08:30 AM-03:30 PM Session 4 08:30 AM-11:30 AM	Session 3 Ditmar, John Christopher Session 3 Newcomb Hall.South Meeting Room. Session 3 Newcomb Hall.Commonwealth Room. Session 4 Ditmar, John Christopher Session 4 Newcomb Hall.South Meeting Room. Session 4 Newcomb Hall.Commonwealth Room.

Enroll Now via Integrated System Self Service or view Enrollment Instructions You are required to have the UVA Employee Self Service responsibility to use Self Service. Integrated System Self Service is only for U.Va faculty and staff. You will go directly to Self Service to login and view the offering schedule. If you don't know your username and password, select the Enrollment Instructions link to the right. Medical Center, U.Va. Students, and Foundation employees, please enroll by calling 434-243-4847.